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Shipping & Returns

SHIPPING POLICY

Order Processing Time

  • Standard Items: Orders are packed and dispatched within [ X ] business days.

 

Delivery Times & Rates to Ireland

We partner with dependable courier services to bring your packages safely to Ireland.

  • Standard Delivery:  3 to 14  business days.

  • Shipping Cost: Flat rate of  €15.99  (or FREE on orders over €10 ).

 

Tracking Your Order

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can follow its journey in real-time.

 

Customs, Taxes, and Duties

  • For stores shipping from WITHIN the EU: All prices include Irish VAT. There are no additional customs duties upon arrival.

  • For stores shipping from OUTSIDE the EU: Packages entering Ireland may be subject to local VAT, customs fees, or the fixed €3 eCommerce duty. These charges are the [ customer's responsibility upon delivery / prepaid at checkout .

RETURN & EXCHANGE POLICY

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Return Conditions

To be eligible for a full refund, items must be:

  • Unused, unwashed, and in the same condition you received them.

  • In their original packaging with all product tags intact.

 

⚠️ Strict Hygiene Exceptions (Baby & Maternity Goods)

For safety and health protection reasons, the following items cannot be returned if their protective packaging or hygiene seal has been opened or broken:

  • Breast pumps, nursing pads, and intimate maternity underwear.

  • Baby bottles, pacifiers, teethers, and feeding utensils.

  • Personalised, custom-made, or altered items.

 

How to Start a Return

  1. Email our support team at [ seu-email@dominio.com ] within 14 days of delivery. Include your order number and the reason for the return.

  2. Our team will send you the return instructions and the dedicated shipping address.

  3. Pack the items securely and mail them back to us within 14 days of notifying us. We highly recommend using a tracked shipping service, as we cannot guarantee refunds for lost return parcels.

 

Return Shipping Costs

  • [ Option A ]: Return shipping costs are the responsibility of the customer.

  • [ Option B ]: We offer free returns. We will provide a prepaid shipping label via email.

 

Refunds

Once we receive and inspect your returned items, we will notify you via email. Approved refunds will be processed automatically back to your original method of payment within [ X ] business days.

 

 

  4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or if you received the incorrect product, please contact us immediately at support.toddlistore@gmail.com with photos of the issue. We will swiftly arrange a replacement or a full refund at no extra cost to you.

 

Contact Us

If you have any questions regarding your delivery or how to return an item, please reach out to our Customer Care team:

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